Silvera Meam LTD (trading as The Growth Specialist)
Effective Date: 1 January 2025
Silvera Meam LTD (“we”, “us”, “our”), trading as The Growth Specialist, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our websites, services, advertisements, and communication channels.
1. Who We Are
Legal Entity: Silvera Meam LTD
Trading Name: The Growth Specialist
Company Number: 12159322
Address: 97 Fleming Mead, Mitcham, Surrey CR4 3LZ
Email: [email protected]
Phone: +44 7723 455597
Website: https://thegrowthspecialist.com
2. Information We Collect
We may collect and process the following personal data:
Full name
Email address
Phone number
Business name and address
Billing and invoicing information
IP address and device data
Website usage data
Communication history
3. How We Collect Information
We collect information through:
Website and landing page forms
Booking systems and calendars
Lead generation ads
CRM systems
Email, SMS, and WhatsApp conversations
Cookies and analytics tools
4. How We Use Your Information
We use your data to:
Provide and manage our services
Schedule and confirm appointments
Communicate via email, SMS, and WhatsApp
Deliver marketing and promotional content
Manage CRM systems and automation
Process payments and invoices
Improve performance and analytics
Comply with legal obligations
Legal bases include: contractual necessity, legitimate interest, consent, and legal compliance.
5. Messaging & Communications Consent
By providing your phone number and submitting forms, booking appointments, or engaging with our services, you consent to receive SMS, WhatsApp, and electronic communications from The Growth Specialist.
These may include service updates, appointment reminders, and promotional messages. Messages may be sent using automated systems.
Message frequency may vary.
Consent is not a condition of purchase.
You may opt out at any time by replying STOP. For assistance, reply HELP or contact us at [email protected].
Standard message and data rates may apply.
We maintain records of consent for compliance and auditing purposes.
6. Data Sharing & Third Parties
We may share data only with trusted service providers, including:
CRM and automation platforms (e.g., GoHighLevel)
Advertising platforms (Meta, Google)
Hosting and analytics providers
Payment processors
All partners operate under data protection agreements.
We do not sell, rent, or trade personal data.
No mobile information will be shared with third parties for marketing purposes. Text messaging opt-in data and consent will never be shared.
7. International Transfers
Some data may be processed outside the UK/EEA. Where applicable, we use Standard Contractual Clauses or adequacy decisions.
8. Cookies & Tracking
We use cookies and tracking technologies to:
Improve site performance
Measure engagement
Deliver relevant advertising
You may control cookies through your browser settings.
9. Data Retention
We retain personal data only as long as necessary:
Client records: up to 7 years
Marketing data: until opt-out
Logs and analytics: up to 26 months
10. Your Rights
Under UK GDPR, you have the right to:
Access your data
Correct inaccuracies
Request deletion
Object to processing
Withdraw consent
File a complaint with the ICO
To exercise rights, contact: [email protected]
11. Security
We use encryption, access controls, and security monitoring. While we take strong precautions, no system is 100% secure.
12. Children
Our services are not intended for individuals under 18. We do not knowingly collect their data.
13. Policy Updates
We may update this policy periodically. Continued use constitutes acceptance.